HoZyne services
Delivery policies.
How we agree scope, deliver work, and handle changes.
Scope before delivery
We agree the deliverables, exclusions, price, and timing before starting work. The website QA pilot covers up to 25 agreed public URLs on one origin; custom workflow work is scoped individually.
Guarantee model
HoZyne is accountable for practical delivery, documentation, and implementation readiness. We do not guarantee specific revenue, profit, lead volume, ranking, or conversion outcomes because those depend on traffic quality, offer, follow-up discipline, market conditions, and client operations.
Human-verified AI work
AI may support research, drafting, summarization, scoring, workflow design, QA, and internal operations. Client-facing recommendations, launch decisions, and operational handoffs remain subject to human review.
Revisions and scope
The published offer or written agreement defines the included review rounds. The website QA pilot includes one recheck of up to five findings requested within seven days of delivery. New requirements, new systems, additional integrations, or major strategy changes are scoped separately before implementation.
Refunds
Before kickoff, refunds are available minus processor fees. After kickoff and before the first substantive deliverable, up to 50% may be refunded. After the first substantive deliverable, fees are non-refundable unless a signed agreement says otherwise.
Client responsibilities
Clients are responsible for timely access, accurate context, review of deliverables, compliance approval, and final business decisions before launch.